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Frequently Asked Questions

We’ve included answers to some of our frequently asked questions below, designed to address common queries and provide quick solutions to your concerns. Whether you’re exploring our products for the first time or seeking clarification as a returning customer, you’ve come to the right place. If you can’t find the answer to your question below, please don’t hesitate to contact us using the form at the bottom of the page

The best just got better

The all new lockable Circular lid. Bringing a new level of innovation to the one you know and love. Now featuring our patent-pending trust-lock™ lid.

Watch the video

Quick Fixes

Circular Cup FAQs

Why is my Circular Cup Leaking?

The most likely reason your Circular Cup lid is leaking will be down to the positioning of the seals. Click here to see the seal replacement guide.

Why is my lid not working, or getting stuck?

If your lid isn’t working and you have a drink in it, it may be down to a steam build up. Carefully remover the lid to relieve the pressure.

If the cup does not have liquid in it, it may have a manufacturing fault or have suffered a drop. Please contact us for more help.

How do I clean my seals?

You can detach the inner seals from the plunger to clean them, to reattach them place the rimmed edge of the seal upside down and then loop the seal around the plunger. Then adjust the seal until it sits comfortably in place.

How do I put the grey button back on?

If you can’t get the grey button back on simply put the main part of the lid on a flat surface and then firmly apply pressure to the grey disc until you hear it pop on!

Can I put my Circular Cup in the microwave?

NO. PLEASE DO NOT MICROWAVE! 

There are metal parts in the lid, so we don’t recommend microwaving our cups – ever.

Can I put my Circular Cup in the dishwasher?

Yes you can, but top shelf only. Make sure you click the lid open first!

Does the Circular Cup contain melamine or BPA?

Circular Cup’s are melamine and BPA free. 

We took a great deal of care to ensure the Circular Cup is held to strict safety levels and our own very high standards.

Are the lids the same size on 8oz, 12oz and 16oz Circular Cups?

Yes, they are. In fact we would love to see you mix and match your lids! All of the lids from our old Circular cup ranges, and colourways will fit perfectly with any of the newer bases or colours. This includes the Stainless Steel Travel Mug. We are committed to compatibility across all of the Circular Cup ranges.

How long should my Circular Cup keep drinks hot for?

The Circular Cup made from stainless steel will keep your drink hot or cold for 6 hours, as it is vacuumed insulated. This is our Travel Mug, designed for longer journeys.

The Circular Cup made from recycled paper cups will keep your drink warm for between 60-90 minutes – plenty of time, even for the most slow-supping coffee drinker. Not bad. This is far, far longer than any disposable coffee cup. Generally speaking we found that Circular Cup made from paper cups, loses about 10° C of heat for every 30 minutes. Something to watch out for though is that a freshly made latte will often vary in temperature – even starting from as low as 50° C. So check your latte. If it comes lukewarm, tell your Barista. Or drink with relative haste.

The Circular Cup is so easy to open and close, so we would advise always to keep your Circular Cup shut when you’re not drinking to help your drink stay warmer for that little bit longer.

Can’t find what you’re looking for?

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